As well as creating a great workshop, we strive to make Rat Race Cycles a great place to work. We’re motivated by kindness, honesty and respect, and we believe it’s incredibly important to provide excellent customer service, to support each other and to keep on learning and improving.
About who we’re looking for:
We’re currently looking for an experienced mechanic, with full-time workshop experience, who’s keen to work as part of our team.
At the heart of what we do is our commitment to superb customer service, so you’ll need to be excellent at communicating with all kinds of customers with kindness and consideration; we have people desperate to keep their basic bike running for as little as possible as it’s their only form of transport, and we have people with a fleet of five-figure superbikes who want the newest kit, and we treat them equally, whether they know loads about bikes or very little.
Our workshop deals with a whole range of gear, from cargo bikes to EPS, carbon TT rigs with full internal cables to Sturmey Archers to Bromptons to gluing tubulars, so we’re looking for someone with experience of some of the above, and a willingness to learn the rest.
We believe learning never stops, so you’ll be expected to keep up with the latest tech docs, and attend training courses to get to grips with whatever’s new – because odds are it’s going to come through the door shortly. You’ll need to be comfortable training less experienced staff and explaining technical issues clearly and compassionately to customers.
And finally, you’ll also need to be good on the phone, computer-savvy enough to use our EPOS system, good at keeping notes, and financially aware (although don’t worry, you don’t have to be an accountant!).
Rat Race Cycles is a bike shop that’s mainly a workshop in Nunhead, London SE15. We’ve built an excellent reputation for bike servicing and customer services over the last 10 years and we’re proud to have a 4.9 star rating on Google with over 190 reviews so far. We’re not a big shop but we punch above our weight; we have a lot of loyal and keen customers, mainly commuters, urban and road riders but with an increasing number of gravel and mountain bikers.
We’re a close-knit team and we’re committed to being an inclusive workspace; diversity in the team is important to us. Nunhead’s a lovely area just east of Peckham and the main street is comprised almost entirely of independent shops, so the area has a lot of character and we’re happy to be part of the supportive local community.
We’re one of the few Living Wage bike shops in London, and on top of this team members get trade discounts, time and space to work on their own bikes and any other help we can offer. We’re generally closed on Bank Holidays and between Christmas and New Year, and everyone gets four weeks’ holiday on top of these days.
If you’ve got professional workshop experience and you’re great with customers from all backgrounds; if you’re eloquent, financially numerate, computer literate and you’ve got good attention to detail, please send us a message or call 020 3369 5904 and leave us a voicemail no longer than 60 seconds long telling us why you’re the best person for us and how to get in touch with you.